Orders placed before 12pm Mon - Weds - Thurs - Friday we aim to ship the same day, all orders outside of this we aim to ship the next business day. Please note that delivery times can vary depending on Australia Post schedules and orders on public holidays we aim to ship the next business day.
SHIPPING
Free Shipping in Australia over $200 under 1kg
Standard Shipping $10 under 1kg
Express Shipping $15.00 under 1kg
Heavy Items $35 Aramex Courier (beach umbrellas/cabanas etc)
(over 1kg will be invoiced extra shipping & WA heavy items)
FREE LOCAL PICKUP
Choose this option if you wish to pop in to our Palm Beach Gold Coast Boutique and collect your purchase. Please note that you will receive an email confirming that your parcel is ready to collect in Store.
INTERNATIONAL SHIPPING
All orders under 1kg will be shipped using Express Courier Australia post.
Our prices include insurance on all orders.
USA $35 or $45
EUROPE $45
ASIA $35 or $45
NEW ZEALAND - $20 or $25
All International orders over 1kg will be quoted excess shipping charges and will be contacted shortly after purchasing. Please contact us on wbcare@whitebohemain.com.au if you would like a shipping quote before purchasing.
Delivery times will vary according to your location and the delivery schedule of DHL & Australia Post. Please allow from 3-10 working days in normal circumstances and longer for unforseen events.
White Bohemian is legally required to declare the full value paid on parcels and must declare the full amount paid, we strongly recommend contacting your local custom office for further information and charges. White Bohemian is not responsible for custom duties and taxes so please ensure you check your countries duties and taxes.
Please ensure you enter the correct address and someone is there to collect as White Bohemian is not responsible for return shipping to Australia and you will be charged $25 in this rare event. We do offer refunds if your parcel is returned but offer you a Store credit less the original shipping cost.
LOST OR STOLEN PARCELS
In the rare event that your parcel is lost or stolen, we require the customer to lodge an investigation via Australia Post and will also do the same from our end. We will endeavour to replace your item once the investigation is finished and if we cannot replace the item we will offer you a store credit, we do not offer refunds on lost or stolen items. Our packages are weighed & charged by Australia Post services, every item ordered is weighed individually to ensure we are sending the correct items to our customers and this is a safe way to ensure you get your items.
Customer Care E: wbcare@whitebohemian.com.au
SHIPPING PROTECTION
We want to support our customers to the best of our ability and Shipping protection does this. SP adds peace of mind knowing that in the event your parcel is lost, damaged or missing, you are covered for a refund.
When is a package considered lost?
- It has been over 14 business days for orders in the Australia since your package’s tracking information was updated. When our customer service team is aware of delays due to weather or carrier logistics problems, we reserve the right to classify these packages as “delayed” rather than lost.
- Your package’s tracking information states it has been “delivered” but you have not received it. We have noticed there is often a delay between when couriers mark packages as delivered and when the package is actually delivered. We ask that customers wait two(2) business days after a package is marked as “delivered” before reaching out to our customer service team.
- Deadline to report package lost for packages marked as “delivered” is within 30 calendar days of the date of package’s tracking information stating it has been delivered.
- Deadline to report package presumed to be lost (status is not “delivered") is within 30 calendar days of the last checkpoint.
When is a package considered stolen?
You, or someone you know, saw a person take your package after the package was delivered. In addition to reaching out to our customer service team, we encourage reporting all thefts to your local authorities.
When is a package considered damaged?
The products in your package were damaged in transit. Products are missing from your package because the package was opened during transit.
What is not covered by Shipping Protection?
- Packages delayed in transit
- Missing packages due to the invalid / incorrect address information provided at checkout when the order was placed
- Order marked as unfulfilled or unshipped. This may be due to a pre-order or delay in shipping during high-volume periods e.g. holiday season
- Packages stuck in customs, undelivered or returned to us because the customs fees/duties were not paid for. Customs duties are charged by your country of residence and are the responsibility of the customer. Any return to sender fees will be deducted from your refund.
- Items that are returned to us for a refund or exchange that are in an unsellable condition
- If you requested items to be left outside your property and they go missing - this waives the right to any claim as per carrier terms and conditions
- Navidium is not a product replacement plan. If you are unsatisfied with a product you received, please request a return / exchange within return window.
