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WANT TO RETURN AN ITEM FROM ONLINE

We take great pride in the brands we support and the customers that support White Bohemian. 
Please read our returns policy thoroughly so you understand your eligibility.

You have 14 days from receiving your parcel to contact us via the online returns centre here.  
REFUNDS
 Full priced clothing sized items
Full priced shoes
Orders made using our 10% discount code (original full price)
Orders made using our Rewards points (original full price)
STORE CREDITS (no expiry)
Accessories & One Size (jewellery, decor, belts, scarves, home & beach)
Sale items
Promotion discounted orders
NO RETURN
Final Sale
Swimwear
Intimates
Earrings
Beauty & Body
Choose a Store Credit over a Refund and we will gift you an $15 to spend!
Note: This promo amount will note be refunded once issued.

Items must be unworn with tags.

Returns are at the expense of the customer.

Please ensure we receive your item back within 10 days of issuing you a Return Number or a store credit will be issued.
We do not accept returns on earrings, bloomers/briefs or skincare/beauty for hygiene reasons.

Please ensure the item is returned in the original condition.  Outside of this you will be entitled to a store credit or the garment will be returned to you if sent back faulty.

We do not accept returns outside of 30 days. 

No refunds on Gift Cards will be issued.

We deduct $10 shipping if you received Free Shipping on refund requests.

PLEASE ALLOW UP TO 5 WORKING DAYS FOR REFUNDS & STORE CREDITS TO BE ISSUED ONCE WE RECEIVE YOUR ITEM BACK.
      

    WHAT IF MY ITEM IS FAULTY

    We are sorry if you received an item that was not perfect. 

    Please text a photo or email the fault immediately to:  

    0492874302

     wbcare@whitebohemian.com.au

    We will meet our obligations under the Australian consumer law which may include replacing, repairing or refunding once we receive the item back. It is at our discretion what we choose. In some cases we will not require some items to be returned, please ensure we you receive clear instructions first.

      www.commerce.wa.gov.au/consumer-protection/returns-refunds-repairs-and-replacements

    We are happy to offer you a $9.95 Store Credit for return shipping if we have posted you a faulty item that cannot be replaced.

      

    CREATE YOUR RETURN HERE

    http://return.clicksit.com/shop/white-bohemian

     

    CONTACT DETAILS  

    Customer care E: wbcare@whitebohemian.com.au

    Phone: Mon-Fri 9am-1pm 0492874302

    Return Address:

    Shop 6, 1160 Gold Coast Hwy

    Palm Beach QLD 4221

    WANT TO RETURN AN ITEM IN STORE

    We are happy to offer you a store credit or exchange on purchases in store, we do not offer refunds in store unless faulty.  All Sale items are final and we do not accept returns in store.

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