WANT TO RETURN AN ITEM FROM ONLINE
We do offer full refunds on full priced Clothing & Footwear!
Reward points & Sign Up offer are entitled to a Refund.
All promotional codes and Sale items are entitled to a Store Credit
You have 14 days from receiving your parcel to contact us via the online returns centre here.
We do not accept returns on earrings, bloomers/briefs or skincare/beauty for hygiene reasons.
Please ensure the item is returned in the original condition. Outside of this you will be entitled to a store credit or the garment will be returned to you if sent back faulty.
We do not accept returns outside of 30 days.
All FINAL SALE items are final, no return.
We do not offer return shipping costs.
WE ARE HAPPY TO OFFER $15 IF YOU CHOOSE A STORE CREDIT OVER A REFUND!
We do not offer refunds or the extra $15 to spend on the following products
One Size Fits most clothing
We are happy to exchange on items, excluding Final Sale items, please email customer care within 14 days and we can hold the item until we receive your returned item. You will need to include a self addressed satchel or will be charged standard shipping cost. Please ensure all items returned are in original condition.
WHAT IF MY ITEM IS FAULTY
We are sorry it an item you received was not perfect. Please follow the returns process below and send us a photo to firstname.lastname@example.org within 4 days of receiving your parcel. We will meet our obligations under the Australian consumer law which may include replacing, repairing or refunding once we receive the item back. In some cases we will not require some items to be returned, please ensure we you receive clear instructions first.
We are happy to offer you a $9.95 Store Credit for return shipping if we have posted you a faulty item that cannot be replaced.
CREATE YOUR RETURN HERE
Customer care E: email@example.com
Phone: Mon-Fri 9am-1pm 0492874302
Shop 6, 1160 Gold Coast Hwy
Palm Beach QLD 4221
WANT TO RETURN AN ITEM IN STORE
We are happy to offer you a store credit or exchange on purchases in store, we do not offer refunds in store unless faulty. All Sale items are final and we do not accept returns in store.