Shipping

  Orders placed before 1pm Mon-Fri we aim to ship the same day, all orders outside of this we aim to ship the next business day.  Please note that delivery times can vary depending on Australia Post schedules and orders on public holidays we aim to ship the next business day.

FREE NATIONAL EXPRESS SHIPPING

Spend $150 and receive Free Australia Post Express Shipping!

*Orders Under 1Kg

Standard National Shipping available for $9.95 for Express Post for $13.95 or all orders under $150

Please note: Furniture and odd size parcels will incur extra charges.

  

FREE LOCAL PICKUP 

Choose this option if you wish to pop in to our Palm Beach Gold Coast Boutique and collect your purchase. Please note that you will receive an email confirming that your parcel is ready to collect in Store.

  

HEAVY ITEMS

ORDERS UNDER $150 - Express Post within Australia $15 (excludes WA)

STANDARD HEAVY - Weight 1kg - 3kg within Australia $20 (includes WA)

STANDARD EXCESS WEIGHT - over 3kg within Australia $25

  

If you are purchasing from our Home or Hammock section you will be required to pay one of the Heavy Items charges. Items over 1kg may occur extra charges.

  

INTERNATIONAL SHIPPING 

All orders under 1kg will be shipped using International with DHL & Australia Post except New Zealand which will be Australia Post. Our prices include insurance on your precious cargo xx

USA $35

EUROPE $45

NEW ZEALAND - $20 (AUSTRALIA POST)

All International orders will be shipped using DHL International Shipping and Australia Post.

Delivery times will vary according to your location and the delivery schedule of DHL & Australia Post.  Please allow from 3-10 working days in normal circumstances and longer for unforseen events.

** Please note: We recommend checking Australia post shipping delays before ordering. Our postal services are still experiencing extensive international delays due to COVID19. 
https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates

 

CUSTOMS & DUTIES

White Bohemian is legally required to declare the full value paid on parcels and must declare the full amount paid, we strongly recommend contacting your local custom office for further information and charges.

  Please ensure you enter the correct address and someone is there to collect as White Bohemian is not responsible for return shipping to Australia and you will be charged $25 in this rare event.  We do offer refunds if your parcel is returned but offer you a Store credit less the original shipping cost.

  

LOST OR STOLEN PARCELS

In the rare event that your parcel is lost or stolen, we require the customer to lodge an investigation via Australia Post and will also do the same from our end.  We will endeavour to replace your item once the investigation is finished and if we cannot replace the item we will offer you a store credit, we do not offer refunds on lost or stolen items.  Our packages are weighed & charged by Australia Post services, every item ordered is weighed individually to ensure we are sending the correct items to our customers and this is a safe way to ensure you get your items.

Customer Care E: wbcare@whitebohemian.com.au

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