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This Is Incense

This Is Incense - Byron Bay

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Orders placed before 1pm Mon-Fri we aim to ship the same day, all orders outside of this we aim to ship the next business day. Please note that delivery times can vary depending on Australia Post schedules and orders on public holidays we aim to ship the next business day.

FREE NATIONAL EXPRESS SHIPPING

Spend $150 and receive Free Australia Post Express Shipping!

Orders Under 1Kg

Standard National Shipping available for $9.95 for Express Post for $13.95 or all orders under $150

FREE LOCAL PICKUP

Choose this option if you wish to pop in to our Palm Beach Gold Coast Boutique and collect your purchase. Please note that you will receive an email confirming that your parcel is ready to collect in Store.

HEAVY ITEMS

ORDERS UNDER $150 - Express Post within Australia $15 (excludes WA)

STANDARD HEAVY - Weight 1kg - 3kg within Australia $20 (includes WA)

STANDARD EXCESS WEIGHT - over 3kg within Australia $25

If you are purchasing from our Home or Hammock section you will be required to pay one of the Heavy Items charges. Items over 1kg may occur extra charges.

EXPRESS INTERNATIONAL SHIPPING

PLEASE NOTE:

Impact of novel coronavirus

18 March 2020

Australia Post is experiencing international delivery delays due to the coronavirus COVID19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible. However due to the ever-changing situation, delays may occur in all destination countries.

Currently there are known delivery service delays to and from:

Austria
Belarus
China³
Cyprus³
Denmark
Djibouti¹
Estonia³
Iran
Ireland³
Israel
Italy³
Jordan¹
Kosovo
Kuwait¹
Latvia³
Libya¹
Lithuania³
Luxembourg³
Malta³
Moldova²
Mongolia
Netherlands³
North Macedonia
Norway
Panama
Peru¹
Poland
Portugal
Saudi Arabia^1,3
Slovenia³
South Korea^2,3
Spain³
Sri Lanka
Sweden
Ukraine

Please refer to the country specific updates for further information around expected delivery delays.

¹ All services suspended. For items lodged to these countries before Monday 16 March 2020 we are working with airline partners and local postal operators to move the items as quickly as possible.

²Standard and Economy parcel services and all letter services are suspended. For items lodged to these countries before Monday 16 March 2020 we are working with airline partners and local postal operators to move the items as quickly as possible. Express parcel services are still available.

³ No longer performing signature on delivery due to government restrictions.

All orders under 1kg will be shipped using Express International with Australia Post and will be covered for insurance (3-7days)

USA $35

EUROPE $45

NEW ZEALAND - $20

All International orders will be shipped using Australia Post International Shipping. We choose Express Courier to ensure you get priority shipping and we always insure your parcel in the rare event it goes missing.

Delivery times will vary according to your location and the delivery schedule of Australia Post. Please allow from 3-10working days.

White Bohemian is legally required to declare the full value paid on parcels and must declare the full amount paid, we strongly recommend contacting your local custom office for further information and charges.

Please ensure you enter the correct address and someone is there to collect as White Bohemian is not responsible for return shipping to Australia and you will be charged $25 in this rare event. We do offer refunds if your parcel is returned but offer you a Store credit less the original shipping cost.

LOST OR STOLEN PARCELS

In the rare event that your parcel is lost or stolen, we require the customer to lodge an investigation via Australia Post and will also do the same from our end. We will endeavour to replace your item once the investigation is finished and if we cannot replace the item we will offer you a store credit, we do not offer refunds on lost or stolen items. Our packages are weighed & charged by Australia Post services, every item ordered is weighed individually to ensure we are sending the correct items to our customers and this is a safe way to ensure you get your items.

Customer Care E: wbcare@whitebohemian.com.au

We are delighted to offer you an extra $15 to spend if you choose a store credit instead of a refund only on clothing and shoes that are full priced items. Limited use per customer.

We do not offer refunds or the extra $15 to spend on the following

Swimwear & Intimates

One Size Fits most clothing

Homewares & Hammocks

All accessories including Hats, Belts, Jewellery etc

We are happy to offer a Store Credit for every other item that is not full priced clothing or shoes.

WANT TO RETURN AN ITEM FROM ONLINE

If you wish to return an item you have 14 days from receiving your parcel to contact us via the online returns centre (link below). Please ensure the item is returned in the original condition. Outside of this you will be entitled to a store credit. We do accept returns outside of 30 days. Please ensure we receive your item back within 10 days of issuing you a Return Number.

* During the Christmas season our exchange policy will be extended until January 15th 2020

WANT TO RETURN AN ITEM IN STORE

We are happy to offer you a store credit or exchange on purchases in store, we do not offer refunds in store unless faulty. All Sale items are final and we do not accept returns in store.

EXCHANGES

We are happy to exchange, please email customer care within 14 days and we can hold the item until we receive your returned item. You will need to include a self addressed satchel or will be charged standard shipping cost. Please ensure all items returned are in original condition.

* During the Christmas season our exchange policy will be extended until January 15th 2020

WHAT IF MY ITEM IS FAULTY

We are sorry it an item you received was not perfect. Please follow the returns process below and send us a photo to wbcare@whitebohemian.com.au within 4 days of receiving your parcel. We will meet our obligations under the Australian consumer law which may include replacing, repairing or refunding once we receive the item back.

www.commerce.wa.gov.au/consumer-protection/returns-refunds-repairs-and-replacements

We are happy to offer you a $9.95 Store Credit for return shipping if we have posted you a faulty item.

DISCOUNTED ITEMS

Sale items (including discounted flash sales & codes) cannot be returned for a refund, but can be returned for an exchange or store credit. Items reduced 50% and over are final and cannot be returned at all.

We do not offer return shipping costs.

PLEASE ALLOW UP TO 5 WORKING DAYS FOR REFUNDS & STORE CREDITS TO BE ISSUED ONCE WE RECEIVE YOUR ITEM BACK.

ONLINE RETURN CENTRE

http://return.clicksit.com/shop/white-bohemian

CONTACT DETAILS

Customer care E: wbcare@whitebohemian.com.au

Phone: Mon-Fri 9am-1pm 0492874302

Return Address:

Shop 6, 1160 Gold Coast Hwy

Palm Beach QLD 4221

Details

Been dreaming of that trip to the Iconic Byron Bay? Wait no longer, This Is Incense will transcend you there. Delicate and sexy with a hint of earthy cedarwood, this scent this will make your summer holiday endless.

60 Sticks. 20 hour burn time
Features essential oils Rosalina and White cypress that is native to the Byron area.

Ingredients

White Cypress oil, Rosalina oil, , Lemon oil, Cedarwood oil, Guaiacwood oil, Patchouli oil, Cyproil oil, Cardamon oil, Juniperberry oil