We are delighted to offer you an extra $15 to spend if you choose a store credit instead of a refund only on clothing and shoes that are full priced items. Limited use per customer.
We do not offer refunds or the extra $15 to spend on the following
Swimwear & Intimates
One Size Fits most clothing
Homewares & Hammocks
All accessories including Hats, Belts, Jewellery etc
We are happy to offer a Store Credit for every other item that is not full priced clothing or shoes.
WANT TO RETURN AN ITEM FROM ONLINE
If you wish to return an item you have 14 days from receiving your parcel to contact us via the online returns centre (link below). Please ensure the item is returned in the original condition. Outside of this you will be entitled to a store credit. We do accept returns outside of 30 days. Please ensure we receive your item back within 10 days of issuing you a Return Number.
WANT TO RETURN AN ITEM IN STORE
We are happy to offer you a store credit or exchange on purchases in store, we do not offer refunds in store unless faulty. All Sale items are final and we do not accept returns in store.
We are happy to exchange, please email customer care within 14 days and we can hold the item until we receive your returned item. You will need to include a self addressed satchel or will be charged standard shipping cost. Please ensure all items returned are in original condition.
* During the Christmas season our exchange policy will be extended until January 15th 2020
WHAT IF MY ITEM IS FAULTY
We are sorry it an item you received was not perfect. Please follow the returns process below and send us a photo to firstname.lastname@example.org within 4 days of receiving your parcel. We will meet our obligations under the Australian consumer law which may include replacing, repairing or refunding once we receive the item back.
We are happy to offer you a $9.95 Store Credit for return shipping if we have posted you a faulty item.
Sale items (including discounted flash sales & codes) cannot be returned for a refund, but can be returned for an exchange or store credit. Items reduced 50% and over are final and cannot be returned at all.
We do not offer return shipping costs.
PLEASE ALLOW UP TO 5 WORKING DAYS FOR REFUNDS & STORE CREDITS TO BE ISSUED ONCE WE RECEIVE YOUR ITEM BACK.
ONLINE RETURN CENTRE
Customer care E: email@example.com
Shop 6, 1160 Gold Coast Hwy
Palm Beach QLD 4221