Orders placed before 1pm Mon-Fri we aim to ship the same day, all orders outside of this we aim to ship the next business day. Please note that delivery times can vary depending on Australia Post schedules and orders on public holidays we aim to ship the next business day.
FREE NATIONAL EXPRESS SHIPPING
Spend $150 and receive Free Australia Post Express Shipping!
*Orders Under 1Kg
Standard National Shipping available for $9.95 for Express Post for $13.95 or all orders under $150
Please note: Furniture and odd size parcels will incur extra charges.
FREE LOCAL PICKUP
Choose this option if you wish to pop in to our Palm Beach Gold Coast Boutique and collect your purchase. Please note that you will receive an email confirming that your parcel is ready to collect in Store.
HEAVY ITEMS
ORDERS UNDER $150 - Express Post within Australia $15 (excludes WA)
STANDARD HEAVY - Weight 1kg - 3kg within Australia $20 (includes WA)
STANDARD EXCESS WEIGHT - over 3kg within Australia $25
If you are purchasing from our Home or Hammock section you will be required to pay one of the Heavy Items charges. Items over 1kg may occur extra charges. An invoice will be sent to you separately after payment.
INTERNATIONAL SHIPPING
All orders under 1kg will be shipped using International with DHL & Australia Post except New Zealand which will be Australia Post. Our prices include insurance on your precious cargo xx
USA $35
EUROPE $45
NEW ZEALAND - $20 (AUSTRALIA POST)
All International orders will be shipped using DHL International Shipping and Australia Post.
Delivery times will vary according to your location and the delivery schedule of DHL & Australia Post. Please allow from 3-10 working days in normal circumstances and longer for unforseen events.
** Please note: We recommend checking Australia post shipping delays before ordering. Our postal services are still experiencing extensive international delays due to COVID19.
https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates
CUSTOMS & DUTIES
White Bohemian is legally required to declare the full value paid on parcels and must declare the full amount paid, we strongly recommend contacting your local custom office for further information and charges.
Please ensure you enter the correct address and someone is there to collect as White Bohemian is not responsible for return shipping to Australia and you will be charged $25 in this rare event. We do offer refunds if your parcel is returned but offer you a Store credit less the original shipping cost.
LOST OR STOLEN PARCELS
In the rare event that your parcel is lost or stolen, we require the customer to lodge an investigation via Australia Post and will also do the same from our end. We will endeavour to replace your item once the investigation is finished and if we cannot replace the item we will offer you a store credit, we do not offer refunds on lost or stolen items. Our packages are weighed & charged by Australia Post services, every item ordered is weighed individually to ensure we are sending the correct items to our customers and this is a safe way to ensure you get your items.
Customer Care E: wbcare@whitebohemian.com.au
We are delighted to offer you an extra $15 to spend if you choose a store credit instead of a refund only on clothing and shoes that are full priced items. Limited use per customer.
We do not offer refunds or the extra $15 to spend on the following
Swimwear & Intimates
One Size Fits most clothing
Homewares & Hammocks
All accessories including Hats, Belts, Jewellery etc
We are happy to offer a Store Credit for every other item that is not full priced clothing or shoes.
WANT TO RETURN AN ITEM FROM ONLINE
If you wish to return an item you have 14 days from receiving your parcel to contact us via the online returns centre (link below). Please ensure the item is returned in the original condition. Outside of this you will be entitled to a store credit. We do accept returns outside of 30 days. Please ensure we receive your item back within 10 days of issuing you a Return Number.
WANT TO RETURN AN ITEM IN STORE
We are happy to offer you a store credit or exchange on purchases in store, we do not offer refunds in store unless faulty. All Sale items are final and we do not accept returns in store.
EXCHANGES
We are happy to exchange on items unless they are Final Sale items, please email customer care within 14 days and we can hold the item until we receive your returned item. You will need to include a self addressed satchel or will be charged standard shipping cost. Please ensure all items returned are in original condition.
* During the Christmas season our exchange policy will be extended until January 15th 2020
WHAT IF MY ITEM IS FAULTY
We are sorry it an item you received was not perfect. Please follow the returns process below and send us a photo to wbcare@whitebohemian.com.au within 4 days of receiving your parcel. We will meet our obligations under the Australian consumer law which may include replacing, repairing or refunding once we receive the item back. In some cases we will not require some items to be returned, please ensure we you receive clear instructions first.
www.commerce.wa.gov.au/consumer-protection/returns-refunds-repairs-and-replacements
We are happy to offer you a $9.95 Store Credit for return shipping if we have posted you a faulty item that cannot be replaced.
DISCOUNTED ITEMS
Sale items (including discounted flash sales & codes) cannot be returned for a refund, but can be returned for an exchange or store credit. Items reduced 50% and Final Sale are final and cannot be returned at all.
We do not offer return shipping costs.
PLEASE ALLOW UP TO 5 WORKING DAYS FOR REFUNDS & STORE CREDITS TO BE ISSUED ONCE WE RECEIVE YOUR ITEM BACK.
ONLINE RETURN CENTRE
http://return.clicksit.com/shop/white-bohemian
CONTACT DETAILS
Customer care E: wbcare@whitebohemian.com.au
Phone: Mon-Fri 9am-1pm 0492874302
Return Address:
Shop 6, 1160 Gold Coast Hwy
Palm Beach QLD 4221
