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FREE SHIPPING - ORDERS OVER $200 IN AUST (T&Cs)

 

 

WANT TO RETURN AN ITEM FROM ONLINE

We offer full refunds on full priced Clothing & Footwear!

Reward points & Sign Up offer are entitled to a Refund.

All promotional codes and Sale items are entitled to a Store Credit

You have 14 days from receiving your parcel to contact us via the online returns centre here.  

Please ensure we receive your item back within 10 days of issuing you a Return Number or a store credit will be issued.

We do not accept returns on earrings, bloomers/briefs or skincare/beauty for hygiene reasons.

Please ensure the item is returned in the original condition.  Outside of this you will be entitled to a store credit or the garment will be returned to you if sent back faulty.

We do not accept returns outside of 30 days. 

All FINAL SALE items are final, no return.

Returns not processed via our returns centre will be issued a Store credit.

Change of mind on orders not shipped will only be offered the same terms as above.

We do not offer return shipping costs.  

We deduct $10 shipping if you received Free Shipping.

PLEASE ALLOW UP TO 5 WORKING DAYS FOR REFUNDS & STORE CREDITS TO BE ISSUED ONCE WE RECEIVE YOUR ITEM BACK.

 

WE ARE HAPPY TO OFFER $15 IF YOU CHOOSE A STORE CREDIT OVER A REFUND!

We do not offer refunds or the extra $15 to spend on the following products

Sale - Discounted Items
One Size Fits most clothing
Homewares
All accessories 

 

EXCHANGES

We are happy to exchange on items, excluding Final Sale items, please email customer care within 14 days and we can hold the item until we receive your returned item. You will need to include a self addressed satchel or will be charged standard shipping cost. Please ensure all items returned are in original condition.

 

WHAT IF MY ITEM IS FAULTY

We are sorry it an item you received was not perfect.  Please follow the returns process below and send us a photo to wbcare@whitebohemian.com.au within 4 days of receiving your parcel.  We will meet our obligations under the Australian consumer law which may include replacing, repairing or refunding once we receive the item back.  In some cases we will not require some items to be returned, please ensure we you receive clear instructions first.

  www.commerce.wa.gov.au/consumer-protection/returns-refunds-repairs-and-replacements

We are happy to offer you a $9.95 Store Credit for return shipping if we have posted you a faulty item that cannot be replaced.

  

CREATE YOUR RETURN HERE

http://return.clicksit.com/shop/white-bohemian

 

CONTACT DETAILS  

Customer care E: wbcare@whitebohemian.com.au

Phone: Mon-Fri 9am-1pm 0492874302

Return Address:

Shop 6, 1160 Gold Coast Hwy

Palm Beach QLD 4221

WANT TO RETURN AN ITEM IN STORE

We are happy to offer you a store credit or exchange on purchases in store, we do not offer refunds in store unless faulty.  All Sale items are final and we do not accept returns in store.

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